Please check the specific room/rate cancellation policy that you are booking, as policies may vary
Please note that the hotel offers transfer from/to Guarulhos Airport. Guests are kindly requested to inform the property in advance if they wish to make use of this service, as the service is subject to availability and surcharges. Contact details can be found in the booking confirmation. The van will depart from Terminal 2 - Wing D - Arrivals.
Transfer times: Please check timetable directly with the property.
In order to use the hotel's hot tub, please notify the front desk in advance.
Please note, according to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent´s ID.
Please note that some bookings may require preauthorization of the credit card at the time of booking.