Please check the specific room/rate cancellation policy that you are booking, as policies may vary
Check-in is available for guests without a meal-plan or have breakfast-included plan rate until 22:00.
Guests with dinner-inclusive plans must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, your booking may be canceled, and no refund will be given.
Please inform the property 3 days in advance if guests have any food allergies or dietary needs. Certain requests are subject to availability and additional charges may apply. Please contact the property for more details.
Guests without a meal plan who want to eat breakfast at the property must make a reservation by 16:00 the day of for dinner, and 21:00 the day of for breakfast next day.
Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.
Guests bringing children up to age 12-years old must contact the hotel for the child rates.
To use the free shuttle service from Heda bus stop via Shuzenji Station route map, guests must inform the property in advance.
Please be informed that dining options nearby are not available.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 6:00 PM to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Nishiizu Koyoi Onsen of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Children / Extra Beds / Cots
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.